After being closed due to the Covid 19 outbreak, immigration services at the immigration offices are reopened in all parts of Indonesia, starting on 15th June 2020.

Indonesian’s who would like to get services in the new normal period (new normal) are now required to get a queue number online via online immigration application, name Apapo (Antrean Paspor Online), or through website antrian.imigrasi.go.id.

To ensure the implementation of immigration services in the new normal period, the Directorate General of Immigration implements the policy set forth in the Director General of Immigration Circular number IMI-GR.01.01-0946 2020. The implementation of this immigration policy also pays attention to the health protocols strictly, to guarantee the health of officers and also the society.

Indonesian Passport Updates | LetsMoveIndonesia

Immigration’s new normal passport services for local Indonesian are including:

1. Apply for a new passport

2. Passport replacement due to expiration

3. Passport replacement due to damage

4. Passport replacement due to lost

5. Change of passport data changes

Service Registration

For new passport applicants and passport changes due to expiration, applicants are required to register through the Online Passport Registration Queue Application contained in Playstore or Appstore.

For lost and damaged passport applicants can come directly to the immigration office with an adjusted quota.

Service Quota

Applicant quota is limited to only 50% of normal quota and the opening of quota on the online passport queue application is on every Friday at 14.00 local time.

Priority Services

For elderly applicants, persons with disabilities and toddlers can come directly without registering through the Passport Online Queue Application.

Indonesian Passport Updates | LetsMoveIndonesia

Health Protocol

To support the application of strict health protocols, applicants who will enter the Immigration Office are required to:

1. Wear a face mask

2. Wash hands

3. Checked body temperature at the office entrance, if the body temperature is obtained more than 37.5 degree Celsius, then it will be refused entry into the immigration office

4. Keep distance from others

5. Comply with the rules in force at the Immigration Office

For more information, please check: www.imigration.go.id

If you would like to know more about Indonesian Visa processes, check out these other useful articles!

Covid 19 – The current visa situation in Indonesia

The KITAS Process – Everything you need to know before applying for yours!

Visa on arrival (VOA) to Indonesia – Everything you need to know!

Multiple Business Visa – How to get yours!

The investor KITAS – Everything You Need To Know!

About the Author – Suri Mangiwa

Suri is at the forefront of expats services in Jakarta and is one of the most knowledgeable Visa agents in Indonesia. As a published author in many magazines regarding Immigration matters; Suri is the go-to expert for immigration law in Indonesia. Having helped thousands of people relocate to Indonesia – Suri now manages Visas for thousands of expatriates across the country.

If you would like to speak to us about obtaining your new KITAS then contact us on T: +62 21 300 297 27 E: info@letsmoveindoesia.com or visit us in our office in Bellagio Mall, Mega Kuningan.